Privacy

Who is responsible

The controller is Solventek LLC, 8668 John Hickman Pkwy, Ste 903, Frisco, TX 75034, USA, represented by Vijay Ravula, CEO. You can reach us at pix@solventek.com or +1 978 955 8176. We are appointing an EU representative. Until then, contact pix@solventek.com. No data protection officer has been appointed; for data protection questions, write to pix@solventek.com.

Visiting this website

To deliver the pages and keep them secure, our servers record the IP address, the date and time, the page requested and the type of browser. Legal basis: our legitimate interest in running a secure website (Art. 6(1)(f) GDPR). Kept for 14 days.

The free fee check

The files you add are read once, in memory, to make your report, and then deleted. They are never written to disk or to a database, and they are not sent to any AI provider or anyone else. To stop misuse, checks are counted per IP address for one hour, in memory only. Our logs record only the type of file, the number of rows, how long it took and whether it worked — never amounts, names, card numbers or file names. Legal basis: steps you ask for (Art. 6(1)(b) GDPR) and our legitimate interest in preventing misuse (Art. 6(1)(f) GDPR).

Requesting access

If you ask for access after a check and tick the box, we keep your name, email address, business name, number of stores, country, the time you agreed and your report’s totals (period, number of payments, amount and fees) — never the file. We use them to contact you about access and may email you a summary of your report. Legal basis: your consent (Art. 6(1)(a) GDPR), which you can withdraw at any time by writing to pix@solventek.com. Deleted automatically 12 months after your request.

Asking for a demo

The demo buttons open an email to pix@solventek.com in your own email program. We reply to arrange a time; if we send you a Microsoft Bookings link, Microsoft processes the name, email address and time you choose and passes the booking to us. Legal basis: steps you ask for before a contract (Art. 6(1)(b) GDPR). Kept for up to 24 months after our last contact, unless a contract follows.

Writing to us

If you email us, we use your address and message to answer. Legal basis: Art. 6(1)(b) or (f) GDPR. Kept for up to 24 months after our last contact, unless a contract follows.

Signing in to PIX

When a merchant signs up, signs in or renews their access key, PIX keeps a security record of it, with the time and the IP address, and on sign-in the type of browser. Legal basis: our legitimate interest in keeping accounts secure (Art. 6(1)(f) GDPR). Sign-in records are kept while your account exists. The IP address in them is removed after 12 months.

Cookies and your browser

PIX sets one cookie, and only when you sign in: it keeps you signed in for up to 7 days and is removed when you sign out. It is strictly necessary for the service you asked for, so no consent is needed. Your choice of language and light or dark display stays in your own browser and is never sent to us. There is no analytics, advertising or tracking by other companies, and fonts come from our own servers.

Service providers

• Amazon Web Services — hosting, in Frankfurt, Germany. Emails from PIX are sent through Amazon Web Services in Frankfurt.
• Microsoft — Microsoft 365 for our email (including messages to pix@solventek.com) and Microsoft Bookings when we arrange a demo. Transfers outside the EU are covered by the EU–US Data Privacy Framework and standard contractual clauses.
• Anthropic, PBC — the AI provider behind the assistant and PIX's other AI features, for signed-in merchants, under a data processing agreement. Anthropic processes this data outside the EU; the transfer is covered by the standard contractual clauses in its data processing agreement.

Your rights

You can ask for access to your data, correction, erasure, restriction of processing and a copy to take elsewhere, and you can object to processing based on our legitimate interest (Art. 15–21 GDPR). You can also complain to a data protection authority, in the EU country where you live or work, or where you think the problem occurred (Art. 77 GDPR).